OUR BOOK DIRECT BENEFITS
We guarantee that you will always receive the best price and benefits when booking directly through our website, email or over the phone. Here are a few of the benefits we currently offer:
FREE ENGLISH BREAKFAST UPGRADE
You’ll receive a free upgrade to our English Breakfast package. Each morning you can choose any dish from our English Breakfast menu to accompany the Continental buffet. Enjoy made to order poached eggs on smashed avocado, pancakes and more.
FREE PREMIUM WIFI UPGRADE
You’ll receive an upgrade to our uncapped premium Wi-Fi service at the hotel. This gives you unrestricted access to all the bandwidth we have available at the time.
FREE DRINKS VOUCHER
You’ll receive a complimentary drink voucher upon arrival at the hotel. This voucher covers one drink per person, per visit and can be used for beer, house wine or a soft drink. Drink vouchers can be redeemed during the opening hours of the bar, which are 5pm to 12 midnight.
FREE PARKING (subject to availability)
You’ll benefit from free parking at the hotel. We do not reserve parking spaces and offer a first come, first served policy. All non-direct reservations will be required to pay our standard fee for overnight parking.
BEST RATE GUARANTEE
We will match all online rates to ensure you get the best available rate for your stay. Here’s how it works:
- Make a reservation with the hotel via our own website, email or phone line.
- If you find a qualifying lower rate for the same accommodation (dates, room type, taxes, breakfast package) within 24 hours after making your reservation, and if we confirm the rate, we’ll match it.
To request an online rate review, please:
Email firstname.lastname@example.org with your name and reservation number and provide an active link to where we can find the lower rate online.
Our team will then investigate the rate and come back to you within 72 hours with confirmation as to whether a rate adjustment is available.
FLEXIBLE CANCELLATION TERMS
You’ll benefit from the best cancellation policy available. Direct reservations can be cancelled or modified at the latest at 15:00 (local time at the hotel) two days prior to arrival free of charge.
NOTE: These book direct benefits do not form part of our contract of accommodation and are not available for promotion or discounted rates. Whilst we will always do our best to ensure you receive as many benefit as possible when you book directly, we do reserve the right to modify or cancel this offer and the benefits scheme at any time at our discretion.